The Agency for Administrative Modernization, I.P. (AMA) is the public institute that carries out the duties of the Ministry of Modernization of the State and Public Administration in the areas of administrative modernization and simplification and electronic administration, under the supervision and supervision of the Secretary of State for Innovation and Administrative Modernization, under the terms of Decree-Law No. 43/2012, of 23 February, with the amendments contained in Decree-Laws No. 126/2012, of 21 June and 20/2018, of 23 March.
AMA is the public institute responsible for promoting and developing administrative modernization in Portugal. Its operations are divided into three areas: customer service, digital transformation and simplification.
This agency was created in 2007, within the scope of the Central State Administration Restructuring Program (PRACE), and resulted from the extinction, by merger, of the Management Institute of Lojas do Cidadão, I.P. (IGLC), the transfer of duties of the Institute of Support to Small and Medium Enterprises, I.P. (IAPMEI), who succeeded in managing the Company Stores, and the transfer of duties from the Agency to the Knowledge Society, I.P. (UMIC), to whom it succeeded in the field of electronic administration, namely in the management of the Citizen and Company Portals and in the development of infrastructural projects, such as the Citizen Card or the interoperability platform.